Privacy Policy

1. Who We Are

Htp Delivery Inc. is a Canadian courier and delivery company with a working terminal in Ottawa. Our registered address is B-2270 Halifax Dr, OTTAWA - K1G 2W6, Canada (CA). We run every service from this location, and our dispatch desk coordinates collections, route loops, freight loading, cross-docking, last-mile parcels and sealed document deliveries throughout the National Capital Region. For the purposes of this policy, the terms we, us and our refer to Htp Delivery Inc. The term you refers to any person who visits this website, books a service, sends a parcel or receives one of our deliveries.

We act as the controller of the personal information described in this policy when we decide why and how that information is used. Where a business client sends us parcel data for its own customers, that client may act as the controller of its customer records and we act as a service provider on its behalf. In those cases, the client is responsible for giving its own privacy notice to its customers, and we handle the records only on the instructions we receive.

2. Scope of This Policy

This policy covers personal information that we handle through our website, our dispatch software, our scan gates, our route planning tools, our telephone lines and our email inboxes. It applies to senders, recipients, account holders, route clients, freight partners, job applicants and visitors to our terminal. It does not cover the practices of unrelated companies whose websites or services you may reach through a link, because those companies set their own rules.

This policy also does not apply to information that has been fully anonymised so that no individual can be identified, or to aggregated operational statistics that we use to plan routes and improve the terminal. Once data is truly anonymous, it is no longer personal information and it falls outside the scope of this document.

3. Information We Collect

We collect the information we need to move parcels and to run a reliable route network. The categories below describe what we normally handle.

Contact and account details

This includes names, business names, street addresses, telephone numbers, email addresses and account preferences for the people who book and receive deliveries. For route clients we also keep billing contacts, purchase order references and the names of staff who are authorised to release freight.

Shipment details

This includes pickup and delivery addresses, parcel counts, weight, dimensions, service type, declared content categories, special handling notes and any reference numbers that a client attaches to a shipment. For secure document courier work we record the wallet identifier and the release signature, but we do not read or copy the contents of the documents themselves.

Operational records

This includes scan timestamps, gate readings, route progress, proof of delivery images, signature captures, driver notes and exception reports. These records let us prove where a parcel was at a given moment and help us resolve a dispute quickly.

Technical information

When you use our website, we may receive your internet protocol address, browser type, device type, the pages you view and the time of your visit. We use this at a technical level to keep the site secure and to understand which pages are useful. We do not use it to build advertising profiles.

4. How We Collect Information

Most information reaches us directly from you. You type it into the contact form, you speak it to a dispatcher on the phone, you send it in an email to dispatch@htpdelivery.lat or you give it to a driver at the point of collection. When a business client sets up a route account, an authorised staff member provides the details that we need to build the loop.

Some information is generated automatically as parcels move. Scan gates, handheld scanners and vehicle tracking devices record the time and place of each handover. Proof of delivery images and signatures are captured at the door when a delivery is completed. A small amount of technical data is gathered automatically when you browse the website, as described in the cookies section below.

5. Why We Use Information

We use personal information for clear and limited purposes. We use it to collect and deliver parcels, to plan routes and assign drivers, to send delivery notifications and exception alerts, to invoice for services, to respond to enquiries and complaints, to maintain the security of our terminal and systems, to meet our legal and tax obligations and to improve the reliability of our services.

We also use operational records to resolve disputes, to recover lost or misrouted items and to demonstrate that a delivery was completed. When we study our own performance, we prefer to work with aggregated or anonymised data, so that individual habits are not exposed. We do not sell personal information, and we do not share it with advertisers.

6. Legal Bases for Processing

Where Canadian law applies, we handle personal information with the knowledge and consent of the individual, except in the limited situations where the law allows or requires us to proceed without consent, such as for fraud prevention or emergency safety. Where other privacy laws apply, we rely on one or more of the following bases: the performance of a contract with you, our legitimate interest in running a courier business, your consent, and compliance with a legal obligation.

When we rely on consent, you may withdraw it at any time, subject to legal and contractual limits and to reasonable notice. Withdrawing consent may mean that we can no longer provide a particular service, and we will explain the consequences before we act on the request.

7. Dispatch and Route Data

Our dispatch software is the heart of the terminal. It holds the job list for the day, the driver assignments, the route sequence and the collection windows that we publish to clients. To make that work, the system stores pickup and delivery addresses, contact numbers, service types and special handling instructions for each job. Dispatchers use this data to decide which parcels travel together and which driver is closest to a pickup.

Route data also helps us keep promises. When we tell a client that a collection will happen inside a window, that commitment is built from the same dataset that assigns the driver. We retain route records so that we can audit performance, rebuild a day when a question arises and improve planning for the next season. Access to dispatch data is limited to authorised staff who need it to do their jobs.

8. Scan Records and Proof of Delivery

Every parcel that passes the scan gate creates a record. That record includes the time, the gate identifier, the parcel reference and the job to which the parcel belongs. When a delivery is completed, a driver may capture a signature or a photograph of the parcel at the door. These proof of delivery records are the strongest evidence we hold that a handover happened, and they are used to answer client questions and to resolve disputes.

Proof of delivery data is retained for as long as needed to support our clients and to satisfy legal and contractual requirements. We store it securely, restrict access to staff with a legitimate need and delete it when the retention period ends. We do not publish delivery images and we do not use them for any purpose beyond delivery confirmation, dispute resolution and quality review.

9. Cookies and Similar Technologies

Our website may use a small number of cookies and similar technical tools. Essential cookies keep the site working and remember simple preferences. Analytics cookies help us understand which pages are visited and how visitors move through the site, so that we can improve navigation and content. We keep cookie use to the minimum needed for these purposes.

You can control or delete cookies through your browser settings. If you block essential cookies, some parts of the site may not work as intended. We do not use cookies to follow you across unrelated websites for advertising, and we do not sell cookie data to third parties.

10. Sharing With Service Partners

We share personal information only when it is necessary to deliver the service you requested. Typical recipients include drivers and route staff who carry parcels, software providers who host our dispatch and tracking systems, payment and accounting providers who process invoices, insurers who cover our operations and professional advisers who help us meet legal obligations. Each recipient receives only the information needed for its role.

When we work with a service partner, we require it to protect personal information and to use it only for the agreed purpose. We may also disclose information where the law compels us, where a court order requires it, where it is needed to protect the safety of a person or to investigate fraud, or as part of a corporate transaction such as a merger or sale of assets. In a transaction of that kind, we will take reasonable steps to ensure that the receiving organisation honours this policy.

11. Data Retention

We keep personal information only as long as it serves the purpose for which it was collected, or as long as a law or contract requires. Shipment and scan records are kept for a period that allows us to answer client questions, resolve disputes and meet record-keeping duties. Contact details for account holders are kept while the account is active and for a reasonable period afterwards so that we can provide continuity of service.

When a retention period ends, we securely delete or anonymise the records. If deletion is not immediately possible because data sits in a backup archive, we isolate the archive from active use and delete the records when the archive is next cycled. We review our retention schedule regularly so that old data does not linger without a purpose.

12. Data Security

We protect personal information with a combination of physical, technical and organisational controls. The terminal is a secured space with restricted access, and the dispatch systems sit behind authentication and network controls. Access to shipment and route data is granted only to staff who need it, and we review those permissions on a regular basis. Communications with our dispatch software are protected in transit.

We train our staff on privacy and security practices, and we require them to handle client data with care. No system can be perfectly secure, so we also maintain incident procedures that let us detect, contain and investigate a problem quickly. If a breach creates a real risk of significant harm, we will notify affected individuals and the appropriate authorities as the law requires.

13. Your Privacy Rights

Subject to applicable law, you have the right to ask what personal information we hold about you, to request a copy of it, to ask us to correct information that is inaccurate, to withdraw consent to certain uses and to ask us to delete information that we no longer have a lawful reason to keep. You may also object to some processing and ask us to restrict how your information is used while a concern is reviewed.

To exercise a right, contact our privacy contact using the details at the end of this policy. We will verify your identity before we act, so that we do not release data to the wrong person, and we will respond within the time allowed by law. If we cannot meet a request, we will explain the reason. If you are not satisfied with our response, you may complain to the relevant privacy regulator.

14. Privacy for Children

Our services are designed for businesses and for adults who are sending and receiving parcels. We do not knowingly collect personal information from children. If a delivery requires an adult signature and a child answers the door, our driver will follow the instructions on the shipment and will not record personal information about the child beyond what the delivery confirmation needs.

If you believe that a child has provided personal information to us without appropriate consent, please contact our privacy contact. We will investigate and delete the information unless we are required to keep it by law.

15. International Transfers

Some of our service partners may store or process data outside Canada. When personal information is transferred across a border, we take steps to ensure that it remains protected to a standard consistent with this policy. Those steps may include contractual protections, security assessments and limits on how the receiving party may use the data.

By using our services, you understand that a cross-border transfer may occur where it is needed to run the terminal, host dispatch systems or provide support. We choose partners with care and we review their safeguards before we send any personal information to them.

16. Third Party Links

Our website may link to websites that we do not operate. We provide those links for convenience only, and we do not control the privacy practices of the organisations behind them. When you leave our site, we encourage you to read the privacy notice of the destination site before you share personal information.

This policy does not extend to any third party site, and we are not responsible for its content or its handling of your data. If you reach a third party site from our pages, the terms and privacy rules of that site will apply.

17. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, in technology or in the law. When we make a change, we will revise the date at the top of this page. If a change is significant, we will take reasonable steps to bring it to your attention, such as posting a notice on the website or contacting account holders directly.

We encourage you to review this policy periodically so that you always understand how we protect personal information. Your continued use of our services after an update means that you accept the revised policy, to the extent permitted by law.

18. How to Contact Us

If you have a question about this policy, a concern about your personal information or a request to exercise a privacy right, please contact Htp Delivery Inc. using the details below. Our privacy contact works alongside the dispatch desk, so we can usually resolve a question about a specific parcel at the same time as a broader privacy enquiry.

• Company: Htp Delivery Inc.
• Address: B-2270 Halifax Dr, OTTAWA - K1G 2W6, Canada (CA)
• Email: dispatch@htpdelivery.lat
• Phone: +16099343906